customer service
we don't just bake stroopwafels - we create moments.
from checkout to doorstep delivery, our mission is to ensure every part of your experience is exceptional.
our commitment to you
we're here to make your double dutch experience sweet, smooth, and simple.
At double dutch, we believe customer service should feel just as warm and welcoming as our freshly baked stroopwafels. whether you're placing your first order or you've been enjoying our stroopwafels for years, our team is here to help.
Frequently asked questions
do you ship internationally?
currently we ship to both canada and the united states.
how do i track my order?
a tracking email is sent as soon as your order leaves our warehouse. for more shipping details, please visit our shipping page.
my order arrived damaged - what now?
contact us within 14 days of the product's arrival and we will take care of you.
where can i find ingredient details?
please visit our ingredients and allergens page for more information.
learn about delivery times, processing, shipping costs, and how we ship across the u.s. and canada
refunds & exchanges
we can't accept returns on perishable foods, but if your order arrives damaged or incorrect, we'll make it right.
find complete ingredient lists, allergen notices, and details on all of our product lines.